Auto Insurance Customer Satisfaction Ratings

At Erie Insurance, we adhere to disciplined auto underwriting, fair pricing and a prudent investment philosophy. These factors contribute to our ability to earn consistently superior customer satisfaction ratings in the auto insurance industry. In addition to great ratings, ERIE’s quality independent agency force, commitment to customer service and financial stability assure you that we’ll be there when you need us most.

Because of ERIE’s commitment to service, the company continually receives distinguished marks and high ratings in the auto insurance industry for service and customer satisfaction from independent consumer organizations.

Auto Insurance by the Numbers

  • Erie Insurance is proud to be named a J.D. Power and Associates’ 2012 Customer Service Champion and is one of only 50 companies so named in the U.S. This marks the second year in a row ERIE has been named to the elite list.

  • Erie Insurance consistently earns the A+ Superior rating from A.M. Best.  Best's ratings are recognized worldwide as the benchmark for assessing insurers' financial strength.

  • ERIE is highly rated by a nationally recognized research firm in the areas of customer satisfaction for homeowners and auto insurance and claims resolution.

  • Erie Insurance Group is ranked among the 500 largest U.S. companies, in terms of revenue, by Fortune magazine in 2013.

  • Erie Insurance Group is the 20st largest property/casualty insurer in the United States based on total lines net premiums written.

  • Erie Insurance is the 12th largest auto insurer in the country based on direct premiums written, and the 2nd largest auto insurer in Pennsylvania.

For more information about ERIE’s ratings, refer to the company profile or read the customer satisfaction testimonials submitted by Policyholders.


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