ERIE Auto Insurance Customer Satisfaction Testimonials

Curious about other customers’ satisfaction with ERIE and the company’s auto insurance coverage? Check out the customer satisfaction stories below to learn more or share your auto insurance customer satisfaction story and we may add your comments here.

Auto Insurance Customer Satisfaction

New Auto, New Insurance Policy, No Problems

I just bought a new car and I called my auto insurance Agent’s office to tell them. I was done in about three minutes and was told that the new auto insurance policy would be mailed in about three days. Truly amazing.
― Cecelia V., Frederick, Md.

Well Served Auto Customer

It was a pleasure to work with these fine people. Although I hope to never need your services again, it is reassuring to know that I will be well served.
― Will M., Forest Hill, Md.

Treated with Respect

I was treated with respect, patience and promptness at every stage of the way by ERIE and will continue to use them and spread the word as long as I have a home or auto.
― John D., Chicago, Ill.

Auto Customer’s Bad Day is Better

Today my truck was in an accident; what a way to start a morning! I thought that the rest of my day would go the same way, but to my surprise, it didn't. When I called ERIE, my first thought was that I would get some unpleasant person who would be no help at all. Fortunately, that was not the case. Everyone that I spoke with at ERIE was so pleasant, friendly, and seemed truly concerned about my situation. What a great staff; they have excellent auto customer services and a very friendly demeanor. I just want to say thanks for making my bad day a little better.
― Viella R., Englewood, Ohio

More Customer Satisfaction Testimonials

Responsive Service

I almost never write this kind of testimonial but I must let ERIE know that I have nothing but praise for my claims adjuster’s work with me and my claim. He was totally professional and direct in how he conducted business with me. He was quick to return my calls, answer my questions and outline next steps with me. I felt as if he was always responsive to my concerns and cared a lot about resolving them.
― Susan M., York, Pa.

Claim Quickly Resolved

Friends and neighbors were shocked at how quickly everything was resolved with my house fire.
― Karen R., Indianapolis, Ind.

Horrific Fire

John and I would like to thank you for everything you did for us during this horrific time of our house fire. People are surprised to hear how much we have praised you and Erie Insurance. You were there every step of the way, making things smooth and uncomplicated. Working with you definitely made our live a little easier during this past year. Now we are enjoying making new memories in our new home.
― Kathy L., Scranton, Pa.

When a Tree Falls, ERIE Pays Attention

On Aug. 9, a tree fell in my backyard causing no structural damage. I called Erie Insurance to file the claim. On Aug. 10, an adjuster called me back and said to fax the quote for the downed tree. I faxed that day around 1 p.m. I received a check in the mail the following day. Amazing! I am totally surprised when customer service is so efficient and supportive. The tree service I used stated that Erie Insurance is one of the best, and I am in full agreement. I’ve told all my friends and family they might want to look into Erie Insurance as their provider too. Thank you all for a job well done.
― Connie G., Greensburg, Pa.

Because of ERIE’s commitment to service, the company continually receives distinguished marks for service from independent consumer organizations. Read more about ERIE’s customer satisfaction ratings.

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