Auto Insurance Claims Adjusters and ERIE’s Claim Process

So you’ve had an accident, cracked the windshield, or worse. You’re probably a little uneasy about the claims process and how it all works. ERIE is here to help. Our Agents and claims adjusters are ready to help get you back on the road.

Reporting a Claim

Need to file a claim? You can file an auto insurance claim online. After you’ve reported the loss to your ERIE Agent, the following steps will take place.

1. Your Agent will complete an auto insurance loss report (details concerning your loss) and transmit it to ERIE.
2. The loss report is assigned an auto insurance claim number and screened for appropriate handling.
   • A simple auto insurance loss, such as road service or windshield damage, is assigned to a claims facilitator or adjuster, or inside claims representative. Communications with adjusters or claims representatives are handled by phone or by mail. Adjusters are usually able to help settle these simple auto insurance claims quickly.
     
   • A complex auto insurance loss, involving other parties or more severe property damage, is assigned to an auto insurance claims adjuster supervisor who checks for auto insurance coverage and assigns an adjuster or other claims handler.
3. After the claim is initiated, the adjuster or claims handler will check on the progress of claim and make every effort to efficiently complete the process. Some claims can be settled quickly. Others – especially those involving litigation – may take longer.

Keeping Track of the Details

To help stay organized and involved, you may want to maintain a file regarding your auto insurance claim/loss that includes the following:

• Policyholder’s name as it appears on the policy
• Policy number
• Claim number
• Claim handler or adjuster’s name, mailing address, phone number and title
• Estimates, correspondence and notes of phone conversations regarding the claims settlement

Keep this file with you. Wherever you talk to your auto insurance claims handler or adjuster – at home or at work – your documentation will help ensure the claim is processed in a timely, accurate manner.

Still have questions? Contact your ERIE Agent.

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